Telora Inc. Effective Date: May 3rd 2026
Telora Inc. provides an AI-powered voice receptionist platform that answers calls, books appointments, and integrates with your business software. This Privacy Policy explains how we collect, use, and protect information when you use gettelora.com or app.gettelora.com.
It covers two groups: Customers (businesses using Telora) and Callers (people who call a Customer's Telora-powered number). Customers act as the data controller for their Callers' data. Telora acts as the data processor.
AI model training: we do not currently use your call recordings to train AI models. If this changes, we will notify you at least 14 days in advance and give you the ability to opt out.
Telora integrates with Google Calendar and Gmail. Our use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
Google OAuth tokens are stored encrypted in Supabase Vault and are deleted immediately when you disconnect the integration or close your account.
You can connect tools like Clio, HubSpot, Salesforce, Outlook, and others via OAuth. When you do:
You can revoke access at any time from your Telora dashboard or directly from the third-party platform's settings.
To power the AI receptionist, call audio is transmitted to third-party AI providers for transcription and conversational processing. Our current providers are Deepgram (speech-to-text), OpenAI (language model), and ElevenLabs (voice synthesis).
We contractually restrict these providers from using your call audio or transcripts to train their foundational models. Telephony infrastructure is provided by Twilio and Telnyx.
As a Telora Customer, you are the data controller for your Callers' data. You are responsible for complying with all applicable laws regarding call recording, wiretapping, and AI disclosure. This includes:
Telora is not liable for a Customer's failure to obtain proper consent from their Callers.
We retain your data for as long as your account is active. When your account is cancelled or terminated:
You can request deletion of specific data at any time by emailing support@gettelora.com. Disconnecting an integration immediately deletes its associated tokens.
Depending on where you are located, you may have rights to access, correct, or delete your personal information, or to withdraw consent. This includes rights under U.S. state privacy laws and Canada's PIPEDA.
To exercise any of these rights, email support@gettelora.com. We will respond within 30 days.
Telora does not currently offer a Business Associate Agreement (BAA). If you operate in healthcare and intend to process Protected Health Information (PHI) through the Service, contact us at support@gettelora.com before doing so. Do not use Telora to process PHI until a BAA is in place.
We may update this policy from time to time. For material changes, we will notify you by email at least 14 days before they take effect. Continued use of the Service after that date constitutes acceptance.
Questions? Contact us at support@gettelora.com or visit gettelora.com.
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